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Privacy Policy | Risk-Free Guarantee | Safe Online Shopping | Ordering | Shipping | Contact us

ACF Order and Shipping Information

     
    We Respect Your Privacy

     
ACF Greenhouses is committed to protecting your privacy. We do not sell, rent, barter, or let other organizations use our customer and/or email lists in any manner.

     
    Our Guarantee - Returns

     

If you are not satisfied with your purchase (see below for exceptions), just notify us within 30 days from the date you receive your order (After 30 days, the manufacturer's warranty applies). We will happily refund the purchase price of your item(s) or exchange the item(s), as you wish. Shipping charges are not refundable, and COD packages are not accepted. Damaged or missing items noticed upon delivery should be reported promptly and will be replaced at our expense. Returned products must be in original condition (This means clean and dry with original packaging material, manuals, plus all other accessories provided by the manufacturer, and gas heaters must not have been installed). Returned items not in original condition may be assessed a restocking fee or refused. Heater parts listed on this site can be returned but must be unused and in original packaging to be accepted. Customers will be charged the return shipping cost for refused or undeliverable packages which have not been damaged. Any discounts given will be subtracted from returned merchandise refunds.

Free Shipping Items
Products with Free Shipping: Any returned item with free shipping will be charged 15% of the item's price to cover the shipping and handling costs incurred by us.

Custom Items
Special Order Heater Parts:
We have a no return policy on orders for heater parts that are not listed on our site.
Cross Country Greenhouses: These are custom made for each customer and are guaranteed to be as advertised and free from defects. Cross Country greenhouse orders canceled more than 7 days after they were placed may incur up to a 20% fee to compensate for labor and materials invested in the greenhouse. Shipping charges are not refundable on canceled greenhouse orders after they have been shipped.
Custom cut plastic and knitted shade cloths are guaranteed to be as advertised and can only be exchanged for the same item if damaged.

- HOW TO RETURN AN ITEM -
To return a product, you will need to obtain a RMA (return merchandise authorization) number by doing one of the following.

Email and include: your name, invoice #, and reason for returning the item.
                                                                  or
Call 1-888-888-9050,  and press 1 for a customer service representative to help you with your return.

A customer service representative will give you a RMA number to be placed on your package(s).
Returns without an RMA number will not be accepted.

Disclaimer
ACF Greenhouses is not liable for consequential or other damages including but not limited to personal injury, damage, loss, or any other expense directly or indirectly arising from the use of, or inability to use, the products we offer either separately or in combination with other products. We assume no responsibility for failure due to improper installation. All other warranties expressed or implied, whether oral or written, including but not limited to warranties for fitness or merchantability for a particular purpose are expressly excluded.

     
    Safe Online Shopping Guarantee

     
We guarantee that each online transaction on the ACF Greenhouses web site will be safe and secure. This site utilizes Secure Sockets Layer, an advanced data encryption system used to ensure the security and confidentiality of information exchanged between your browser and the Americart e-commerce servers. All of your personal information (including credit card numbers) will be encrypted and then transmitted from your browser to the e-commerce system securely. This information is only viewed by us. Read the Ordering Information section below for more information on how to use our online shopping cart.

     
    Ordering Information

     
Credit Cards: We accept Master Card, Visa, and Discover.
Money orders, and checks are accepted also by mail (may take 3 to 4 days to clear).
When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. For inquiries, please call 888-888-9050.


Secure Online Ordering
. How to Place an Order Online
1.
Select your purchases by clicking on the add to cart button next to each item that you want to buy.
2. Enter your zip code on the next page. This allows the shopping cart to display your shipping charges as you add items to the cart. Your shopping cart will now display the total for your current order including shipping.
3. Either submit your order to us by clicking on one of the checkout options or continue to shop by clicking on the continue shopping button.
4. When you check out, the shopping cart will quickly guide you through the ordering process. After submitting your order, a copy will be emailed to you for your records. When your order has been shipped, you will receive an email with tracking information so that you can track your order online.

*The shopping cart gives you the option of ordering by credit card online or by printing an order and mailing it to ACF Greenhouses. To submit credit card information you will need a browser that supports the Secure Sockets Layer encryption (standard on most browsers).

*If you would like to use a gift certificate with your online order, just fill out the information on the Gift Certificate Redemption page.

By Phone
Call us toll-free at 1-888-888-9050, between the hours of 8 a.m. and 5 p.m., EST Monday - Friday. Our friendly sales representatives make ordering easy!

By Mail
If you do not want to order by credit card online, no problem! Our shopping cart gives you the option of printing an order to be mailed to us. Add the items you want to purchase to our shopping cart by clicking on the appropriate add to cart button. When done, click on the Pay by Check/Money Order option. After entering your information, click on the submit button, a printable copy of your order will be displayed (only 50% of the order total is due for Cross Country greenhouses). For mailing address and other contact information, click here.

--- Terms ---
Item availability and prices are subject to change without notice.
 5% sales tax applies to Virginia residents. Customers will be charged $35 per instance for any returned checks or chargebacks. An additional charge of 25% will be applied to delinquent accounts that are turned over to collections. We reserve the right to refuse any order we feel is fraudulent. Please send an email to if you have any comments or suggestions about our site. All feedback is appreciated.

     
    Shipping Information

     
Some items sold by ACF Greenhouses are shipped directly from the manufacturer's warehouse. While this helps us to deliver products to customers faster, it also means that your order may consist of items from multiple locations (you could possibly receive multiple packages arriving at different times). Below is a breakdown of delivery methods and shipping times. ACF does not ship outside of the USA.

Free Shipping: Any item which we offer free shipping is limited to the contiguous United States. Please contact us for the availability and cost to ship elsewhere.

Grow lights will only be shipped to an address listed with your credit card company. Shipping addresses can easily be added to most credit card accounts by calling the phone number on the back of the credit card.

. Figuring Shipping Charges Online
Shipping charges can easily be obtained for any item that can be ordered online. Simply click on the add to cart button next to the item you are interested in. Enter in your zip code, select the appropriate shipping method, and click on the submit button (no purchase has been made). The shipping charges and total cost for that item will appear in the shopping cart. If you do not wish to purchase the item, just press theempty the cart button. This process can be used for multiple item orders also.

Shipment by UPS Ground and 2nd Day Air
These orders are shipped by UPS and can be shipped to any destination in the United States (except PO Boxes). Orders are normally shipped within 1 to 2 business days. Orders are shipped by Ground (delivery usually takes 3 to 6 business days after order is shipped) unless otherwise stated2nd Day Air (Guaranteed to arrive 2 business days after it is shipped) service is guaranteed from time of shipping, not from when the order was placed. UPS does not deliver on Saturday or Sunday or require a signature for delivery. For more information about UPS services, please visit www.ups.com.
UPS Additional Delivery Fee
If a customer changes their delivery address after shipment or an incorrect shipping address is provided, UPS charges an additional $11 per package which we will pass on to the customer. Common address mistakes include:
- Using incorrect or missing important works like North, Avenue, Street, Place, etc.
- Wrong city or incorrect zip code used.
- No apartment or suite # specified when applicable.
Online Orders:
Some items shipped via 2nd Day Air may incur dimensional weight surcharges not reflected in the online shopping cart. You will be notified before shipping if additional charges apply.

Shipment by FREIGHT TRUCK (Items shipped by freight truck include the following)

GREENHOUSES
Cross Country:
All
Sunshine:
All
Aspen:
All
GAS HEATERS
Modine:
HD60-75
& PDP heaters
Williams:
22,000 BTU &
30,000 BTU
Sterling:
GG60-120,
& TF heaters

Freight orders can be shipped to most destinations located in the United States (except Alaska and Hawaii). Sunshine and Cross Country greenhouses normally take 3 to 5 weeks to be delivered. Aspen greenhouses and heaters are usually delivered in 1 to 2 weeks. It is the customer's responsibility to be present at the time of delivery for residential orders (the freight carrier will contact you to schedule a delivery day. Delivery times are generally limited to standard business day hours). Freight trucks are only responsible for curbside delivery. Most freight terminals only have full size tractor trailers available to deliver with. If this size truck is unable to drive to your address, you will probably need to have the shipment delivered to another location. For most shipments, it is recommended that at least two people be available to help the freight truck driver unload the shipment. Freight carriers do not deliver on Saturday or Sunday. If you have special delivery needs, call us at 888-888-9050, and we will do our best to accommodate you.

Once the carrier signs the bill of lading (receipt) they become your agent acting on your behalf as though you were there picking up the order yourself.  The safe and careful handling of your shipment is then their responsibility.  Upon arrival at your destination, you should be aware of some helpful steps on handling the receipt.
 

FREIGHT TRUCK DELIVERY INSTRUCTIONS

1. Count the number of pieces.
Check the number of boxes received against the number shown on the driver's delivery sheet.  If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.

2. Check the delivery for damages.
When checking for damages, it is important to look for all visible damage such as, boxes that are crushed, dented, torn, opened, resealed, punctured, wet, stained, and the number of boxes delivered without regard to the "This Side Up" instructions printed on the box.  Make all notations of shortages or damages directly under the contents shipped section on all copies of the delivery receipt. Failure to note damage on delivery receipts will cause delays in the replacement process and possibly having to prove the damage was not done after you received the shipment.

3. Do not refuse delivery for minor damage.
If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.

4. Contact us if you have a problem.
The guidelines above will help us to process any claims you may have faster. Please contact us within 10 to 15 days of delivery if you have problems with your shipment.  We will work with you and the carrier to replace any damaged or missing items as soon as possible.

Contact Information

ACF Greenhouses
Div. of Aarons Creek Farms, Inc.
380 Greenhouse Drive
Buffalo Junction, VA 24529
Toll Free - 888-888-9050
Phone - 434-374-2706
Fax - 434-374-2055



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