[an error occurred while processing this directive] Privacy Policy | Risk-Free Guarantee | Safe Online Shopping | Ordering | Shipping | Contact us
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Email and include: your name, invoice #, and reason for returning the item.
or
Call 1-888-888-9050, and press 1 for a customer service representative to help you with your return.
A customer service representative will give you a RMA number to be placed on
your package(s).
Returns without a RMA number will not be accepted.
Disclaimer
ACF Greenhouses is not liable for consequential or other damages including but
not limited to personal injury, damage, loss, or any other expense directly or
indirectly arising from the use of, or inability to use, the products we offer
either separately or in combination with other products. We assume no responsibility
for failure due to improper installation. All other warranties expressed or implied,
whether oral or written, including but not limited to warranties for fitness or
merchantability for a particular purpose are expressly excluded.
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*If you would like to use a gift certificate
with your online order, just fill out the information on the Gift
Certificate Redemption page.
Ordering Online by PayPal
Simply follow the instructions for ordering online above. Select the "Pay
by PayPal Online" checkout option after clicking on the
button. After entering your shipping information and clicking on the submit button,
you will be taken to the secure PayPal website. All order information has been
entered automatically. Just login if you have not already, and OK the transaction.
The order will be processed as soon as we receive confirmation of payment from
PayPal.
By Phone
Call us toll-free at 1-888-888-9050, between the hours of 8 a.m. and 5 p.m., EST
Monday - Friday. Our friendly sales representatives make ordering easy!
By Mail
If you do not want to order by credit card online, no problem! Our shopping cart
gives you the option of printing an order to be mailed to us. Add the items you
want to purchase to our shopping cart by clicking on the appropriate
button. When done, click on the
button on the shopping cart page. Then select the "Print Order to Mail in with
Check or Money Order" option when checking out. After clicking on the submit button,
a printable copy of your order will be displayed (only 50% of the order total
is due for Cross Country greenhouses). For mailing address and other contact information,
click here.
--- Terms ---
Item availability and prices are subject to change without notice. 5%
sales tax applies to Virginia residents. Customers will be charged $30 per instance
for any returned checks or chargebacks. We reserve the right to refuse any order
we feel is fraudulent. Please send an email
to
if you have any comments or suggestions about our site. All feedback is appreciated.
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Shipment by FREIGHT TRUCK (Items shipped by freight truck include the following)
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All |
All |
Basic, Compact, Premium |
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PD & PDP |
DV-25, 35, 20E, 40E |
RF60-90, SF, TF, & QVF |
Freight orders can be shipped to most destinations located in the United States (except Alaska and Hawaii). Cross Country greenhouses are custom made and normally take 3 to 5 weeks to be delivered. Juliana and Sunshine greenhouses and heaters are usually delivered in 1 to 2 weeks. It is the customer's responsibility to be present at the time of delivery for residential orders (the freight carrier will contact you to schedule a delivery day). Freight trucks are only responsible for curbside delivery. Most freight terminals only have full size tractor trailers available to deliver with. If this size truck is unable to drive to your address, you will probably need to have the shipment delivered to another location. For most shipments, it is recommended that at least two people be available to help the freight truck driver unload the shipment. Freight carriers do not deliver on Saturday or Sunday. If you have special delivery needs, call us at 888-888-9050, and we will do our best to accommodate you.
Once the carrier signs the bill of lading (receipt) they
become your agent acting on your behalf as though you were there picking up the
order yourself. The safe and careful handling of your shipment is then their
responsibility. Upon arrival at your destination, you should be aware of
some helpful steps on handling the receipt.
FREIGHT TRUCK DELIVERY INSTRUCTIONS 1. Count the number of pieces.
Check the number of boxes received against the number shown on the driver's delivery sheet. If there is a shortage, write the number of missing boxes on your copy and the driver's copy of the receipt, and have the driver sign both copies.2. Check the delivery for damages.
When checking for damages, it is important to look for all visible damage such as, boxes that are crushed, dented, torn, opened, resealed, punctured, wet, stained, and the number of boxes delivered without regard to the "This Side Up" instructions printed on the box. Make all notations of shortages or damages directly under the contents shipped section on all copies of the delivery receipt. Failure to note damage on delivery receipts will cause delays in the replacement process and possibly having to prove the damage was not done after you received the shipment.3. Do not refuse delivery for minor damage.
If a package is damaged, check the contents for damage before refusing delivery. If damage appears to be minor, and only a few items need to be replaced, we recommend accepting the shipment (or at least any undamaged packages) after making note of damages on delivery receipt. Doing this will speed up the replacement process in many cases because parts can be shipped sooner and faster delivery methods can be used.4. Contact us if you have a problem.
The guidelines above will help us to process any claims you may have faster. Please contact us within 10 to 15 days of delivery if you have problems with your shipment. We will work with you and the carrier to replace any damaged or missing items as soon as possible.